• NEON SIGN WARRANTY & GUARANTEE – WHAT’S COVERED

    Our Neon sign warranty coverage provides reassurance around product quality, performance, and long-term use. It outlines what is protected, how support works, and what to expect if an issue arises.

    LED neon signs are designed for durability, but warranty protection ensures that key components and manufacturing standards are supported after delivery.

    🧱 MANUFACTURING COVERAGE — protection against faults in materials or assembly
    🔌 ELECTRICAL COMPONENTS — includes power supply and core lighting elements
    🛠️ STRUCTURAL INTEGRITY — covers issues under normal use conditions
    📦 POST-DELIVERY SUPPORT — guidance available if support is required

    Understanding how our warranty coverage works help you to have clear expectations and provides confidence in long-term use.

    VIEW WHAT THE WARRANTY INCLUDES
    • Video Cover Image

  • WHAT OUR NEON SIGN WARRANTY COVERAGE INCLUDES

    Our Neon sign warranty and guarantee coverage is designed to support key components and ensure reliable performance under normal use.

    Coverage typically applies to:

    💡 LED LIGHTING ELEMENTS — consistent illumination and performance
    🔌 POWER SUPPLY & CONNECTIONS — including transformers and wiring
    🧱 BACKBOARD & STRUCTURE — manufacturing-related structural issues
    🛠️ WORKMANSHIP — faults related to assembly or construction

    Warranty coverage applies when the sign is used as intended and installed correctly within appropriate environments.

    VIEW WARRANTY TERMS & CONDITIONS

  • HOW NEON SIGN WARRANTY SUPPORT WORKS

    Our warranty support is designed to provide a clear process if an issue arises after delivery. This ensures that any concerns can be assessed and resolved efficiently.

    🔍 ISSUE IDENTIFICATION — review of the reported problem and usage conditions
    📸 SUPPORTING INFORMATION — photos or details help assess the issue accurately
    🛠️ ASSESSMENT PROCESS — evaluation based on warranty coverage and usage
    🔁 RESOLUTION PATH — guidance provided on next steps, including repair or replacement where applicable

    Having a structured support process help us to ensure issues are handled consistently and fairly.

    VIEW WARRANTY SUPPORT PROCESS
    • Video Cover Image

  • WARRANTY CONDITIONS & PROPER USE

    Neon sign warranty coverage applies when the sign is used under appropriate conditions and within recommended environments.

    Following basic usage guidelines helps ensure consistent performance and protects long-term reliability.

    🏠 SUITABLE ENVIRONMENTS — indoor or appropriately protected settings. Outdoor where waterproofing has been selected as an option when purchased.
    🔌 CORRECT POWER USE — using the supplied power components
    🧱 STABLE INSTALLATION — securely mounted or positioned
    ⚖️ NORMAL USE CONDITIONS — avoiding excessive strain or misuse

    Using the sign as intended helps ensure warranty coverage remains valid.

    • Video Cover Image
  • CREATE A SIGN WITH TEXT
    UPLOAD A DESIGN/LOGO
    MORE ABOUT OUR SIGNS

  • LONG-TERM PERFORMANCE & RELIABILITY

    LED neon signs are designed for durability and consistent light output over time. Our warranty coverage supports this by addressing issues related to manufacturing or component performance.

    💡 CONSISTENT LIGHT OUTPUT — stable illumination without flicker
    🔁 RELIABLE COMPONENTS — designed for ongoing use
    🧱 DURABLE CONSTRUCTION — built to withstand regular operation
    ⚡ LOW-ENERGY OPERATION — supports long-term efficiency

    This ensures that the sign continues to perform as expected across different environments.

    SEE THE EASY INSTALLATION GUIDE
    • Video Cover Image

  • SUPPORTING YOUR NEON SIGN OVER TIME

    Our warranty and guarantee coverage forms part of a broader support approach, helping us to ensure your sign remains functional and visually consistent.

    📦 POST-DELIVERY SUPPORT — assistance available if issues arise
    🔍 CLEAR ASSESSMENT PROCESS — structured review of reported issues
    🔁 RESOLUTION GUIDANCE — next steps provided based on the situation

    This approach helps maintain your confidence in both performance and long-term use.

    EXPLORE REAL-LIFE USE CASES

  • WHERE NEON SIGN WARRANTY APPLIES

    Our warranty coverage applies across a range of environments, provided the sign is used within appropriate conditions.

    🏠 HOME SETTINGS — suitable for indoor use and everyday environments
    🏢 COMMERCIAL SPACES — applicable in retail, hospitality, and business interiors
    🎉 EVENT USE — temporary installations when handled and stored correctly
    📍 POSITIONING & PLACEMENT — must be installed in stable, suitable locations

    Understanding where your warranty applies helps ensure consistent performance across different settings.

    VIEW INSTALLATION GUIDANCE
    • Video Cover Image

  • DESIGNED FOR CONSISTENT USE OVER TIME

    LED neon signs are built for repeated use across different environments. Warranty coverage supports long-term reliability by addressing issues related to manufacturing and components.

    🔁 REPEATABLE PERFORMANCE — designed for ongoing use without loss of clarity
    💡 STABLE LIGHT OUTPUT — consistent brightness over time
    🧱 STRUCTURAL DURABILITY — maintains form under normal conditions
    ⚡ LOW-HEAT OPERATION — suitable for extended use

    This ensures your sign remains visually effective and reliable throughout its lifespan.

    EXPLORE HOME SETTING IDEAS

  • WARRANTY PERIOD & COVERAGE DURATION

    Our Neon sign warranty and guarantee coverage applies for a defined period from the date of delivery. This period outlines how long key components and manufacturing quality are supported.

    📅 COVERAGE START DATE — begins from the date of delivery
    ⏳ DEFINED WARRANTY PERIOD — applies for the stated duration
    🧾 PROOF OF PURCHASE — may be required for validation
    🔍 CONDITION OF USE — applies under normal usage conditions

    Understanding the warranty timeframe helps set clear expectations for ongoing support.

    VIEW WARRANTY TERMS
    • Video Cover Image

  • WHAT TO DO IF AN ISSUE OCCURS

    If an issue arises during the warranty period, following a clear process helps ensure it can be assessed and resolved efficiently.

    📸 DOCUMENT THE ISSUE — provide photos or details of the problem
    🧾 SHARE ORDER INFORMATION — helps identify the product and coverage
    🔍 ASSESSMENT REVIEW — issue reviewed against warranty conditions
    🔁 NEXT STEPS PROVIDED — guidance on resolution, repair, or replacement

    This structured approach ensures that support is handled consistently and clearly.

    START WARRANTY SUPPORT REQUEST

  • WHAT OUR NEON SIGN WARRANTY COVERS

    Our Neon sign warranty and guarantee coverage is designed to support product quality, performance, and key components after delivery.

    Warranty coverage applies to manufacturing faults and issues affecting normal operation under appropriate use conditions.

    💡 LED LIGHTING COMPONENTS — including tubing and light output performance
    🔌 POWER SUPPLY & CONNECTIONS — transformers, drivers, and wiring
    🧱 BACKBOARD & STRUCTURE — faults related to materials or assembly
    🛠️ WORKMANSHIP — issues arising from manufacturing or construction

    This ensures that core elements of the sign are supported throughout the warranty period.

    VIEW FULL WARRANTY TERMS
    • Video Cover Image

  • WARRANTY COVERAGE & SUPPORT APPROACH

    Warranty support is structured to provide clear guidance if an issue occurs, helping ensure that concerns are assessed and resolved appropriately.

    🔍 ISSUE REVIEW PROCESS — evaluation based on usage and conditions
    📸 SUPPORTING INFORMATION — photos and details help confirm the issue
    🔁 RESOLUTION GUIDANCE — next steps provided depending on the situation
    📦 POST-DELIVERY SUPPORT — assistance available after installation

    This approach ensures that warranty coverage is applied consistently and transparently.

    START WARRANTY SUPPORT REQUEST

Thank you for buying your new LED neon sign from NEON NOW

Please make sure that you complete this form within 7 days of delivery of your sign to activate your 24 month Warranty

Please also share your feedback on the sign and and thoughts about how we can make our signs and our service even better!

[storeify-formbuilder-9446]

  • MAINTAINING YOUR NEON SIGN OVER TIME

    Simple care and correct usage help support long-term performance and reduce the likelihood of issues.

    🧼 KEEP COMPONENTS CLEAN — avoid dust build-up on surfaces
    🔌 USE SUPPLIED POWER EQUIPMENT — ensures compatibility and safety
    🧱 CHECK MOUNTING STABILITY — keep the sign securely positioned
    ⚠️ AVOID UNAUTHORISED MODIFICATIONS — protects both performance and coverage

    Maintaining your sign correctly helps ensure it continues to perform as expected.

    • Video Cover Image
  • CREATE A SIGN WITH TEXT
    UPLOAD A DESIGN/LOGO

NEON SIGN WARRANTY & GUARANTEE – FREQUENTLY ASKED QUESTIONS

Explore common questions about neon sign warranty coverage, including what is included, how support works, and what to expect if an issue arises.

What does the neon sign warranty cover?

Warranty coverage typically includes manufacturing faults, structural issues, and key components such as LED lighting elements and power supplies when used under normal conditions.

How long does the neon sign warranty last?

The warranty period begins from the date of delivery and applies for a defined duration. Coverage length may vary depending on the product and usage conditions.

What is not covered under the warranty?

Warranty coverage does not usually apply to accidental damage, incorrect installation, environmental exposure, or unauthorised modifications.

Do I need proof of purchase for a warranty claim?

Yes, proof of purchase or order information is typically required to validate warranty coverage and confirm eligibility.

Can damaged components be repaired or replaced?

Depending on the issue and warranty assessment, guidance is provided on repair, replacement, or next steps to resolve the problem.

RELATED INSPIRATION

Explore more about LED neon signs, including delivery, installation, sizing, and how they perform across different environments.

  • 🔗 LED NEON SIGN INFORMATION

    Get a complete overview of LED neon signs, including how they work, where they’re used, and key considerations before installation.

    VIEW LED NEON SIGN INFORMATION

  • 📦 NEON SIGN DELIVERY INFORMATION

    Understand how neon signs are produced, shipped, and delivered, including timelines and handling.

    VIEW DELIVERY INFORMATION

  • 🛠️ NEON SIGN INSTALLATION GUIDE

    Learn how neon signs are installed, mounted, and positioned after delivery.

    VIEW INSTALLATION GUIDE

  • 📏 NEON SIGN SIZE GUIDE

    Explore how sizing affects placement, visibility, and overall appearance within a space.

    VIEW SIZE GUIDE